Problem

Restaurant employees were failing to comply with state food safety standards, risking both customer health and the business's reputation.

Solution

Developed an eLearning course tailored to meet state licensing requirements, ensuring that all employees understand and adhere to necessary food safety protocols.

Purpose

The purpose of this course is to ensure that all restaurant employees are equipped with the knowledge and skills to maintain high food safety standards, thereby reducing the risk of foodborne illnesses and ensuring compliance with state regulations.

Needs Analysis

Organization Needs To ensure consistent training across all locations, reducing the risk of non-compliance.

Performance Needs Employees needed to demonstrate food safety practices and apply them consistently in their daily work.

Learner Needs Practical examples and interactive elements to reinforce key concepts.

Project Needs To use existing resources and tools, while ensuring it met state licensing requirements.

Tools

Articulate Storyline 360

AI Voiceover Generated by WellSaid Labs

PowerPoint Used for content development

Reference Materials

State Food Safety Guidelines

Highlights

Branching Scenario based on user responses, enhancing engagement and retention.

Drag-and-Drop Knowledge Check Interactive assessment to reinforce learning and ensure comprehension of key safety practices.

Visit the Design Doc, Storyboard, and Script to learn more. 

Problem

Remote workers faced a disjointed, inconsistent onboarding experience leading to confusion and decreased productivity. 

Solution

Developed a comprehensive eLearning course, designed for asynchronous completion, ensuring consistency and accessibility for all new hires. 

Purpose

To streamline the onboarding process for remote workers, ensuring a unified and engaging learning experience that fosters a smooth transition into their new roles. This eLearning course is designed to equip new hires with the knowledge and skills they need to succeed, regardless of location or time zone.

Needs Analysis

Organization Needs Standardize the onboarding process across all remote locations

Performance Needs Enhance new hire productivity by providing clear guidance 

Learner Needs Flexible, asynchronous training that includes interactive scenarios, real-world applications, and comprehensive resources

Project Needs to create easily updatable course that can adapt to evolving organizational requirements 

Tools

Articulate Rise 360, Microsoft Word

Reference Materials 

Employee Handbook and Employee Policy and Procedures

Highlights

Engaging interactive scenario simulating real-world situations

User-friendly design for a seamless learning experience

Scalable content to accommodate a growing private practice

Visit the Design Doc to learn more.

Problem

Property tax professional need support keeping up-to-date with changes to the administrative process of data collection and submission. Changes to the process are made annually by the legislature and the Property Tax Assistance Division seeks to provide clarity to appraisal district staff who need help with meeting their obligations related to data collection for the annual School District Property Value Study (SDPVS).

Solution

The Property Tax Assistance Division of the Texas Comptroller of Public Accounts has created a training video series on the EARS process available on the PTAD website. The first in the series is," What is the Electronic Appraisal Roll Submission (EARS)." 

Purpose 

To equip appraisal district staff with on-demand self-education course available on the PTAD website that clarifies their role in the administrative process and defines their responsibilities in the SDPVS process.

Scope 

1 of 6 training videos published on the website and a live webinar emphasizing 2024 changes to provide foundational knowledge and direct users to further resources for more specific inquiries.

Tools 

Articulate Storyline, PowerPoint, Teams, Webex, AI text-to-speech

Reference Materials 

PowerPoint slide desks to address various questions and scenarios related to the appraisal process provided by subject matter experts on the Data Analysis team. 

Highlights

Motion Pathways and State changes to illustrate parts of the data submission file.

Custom buttons for begin, next, and exit.

Hyperlinked resources.