Facilitator's Guide - Internal Customer Service

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Problem

The organization is experiencing high employee turnover and low profits. 

Solution

Developed a virtual instructor-led training to foster a culture of internal customer service, designed to improve employee retention and increase profitability. 

Purpose

To cultivate a positive work environment leading to lower turnover, improved customer service and ultimately higher profits.

Tools  

PowerPoint and MS Word

Highlights 

ILT to VILT Conversion

(PPT converted MP4 for website)

Design Doc