At WLS, I specialize in creating custom training programs that tackle the staffing and service issues head-on. I work with hotel and restaurant teams to design and deliver onboarding systems that reduce new hire turnover and customer service training that improves guest satisfaction scores.
I've worked alongside professionals in the hospitality industry—first on the front lines in hotels, restaurants, and catering, and later as an educator preparing the next generation for their careers. I’ve seen the challenges and changes up close, and I know one thing for sure: no matter the trends or technologies, your business’s success comes down to one core element—your people.
That's where I come in. Whether it’s upskilling existing staff, improving onboarding processes, or boosting customer service performance, I work with you to solve real problems through tailored training solutions. What makes my approach different?
Using the skills FIRRST™ framework, I design programs that are practical, engaging, and results-driven. Why do I do this? Because I’m invested in seeing the hotel and restaurant industry thrive. There’s something special about this industry—the people, the experiences, the connections we make—and I want to help businesses like yours succeed by developing the talent you already have.
Let’s connect!
As a lifelong learner, I'm continuously upskilling. Click on the image to learn more about my credential in applied instructional design.
With expertise in Articulate Rise 360, Articulate Storyline 360, Camtasia, and Vyond, I design interactive e-Learning courses, virtual instructor-led training, instructor-led training and blended learning solutions.
Through effective needs analysis and collaboration with subject matter experts, I develop learning objectives, design documents, storyboards, and assessments to ensure engaging and effective training outcomes.
Leaders in Hospitality is a social learning network on a mission to put more women, minorities and people with disabilities in positions of leadership.